Privacy Policy

1. Information We Collect

We may collect the following information when you interact with us or book an experience:

• Full name
• Email address
• Mobile number
• Emergency contact details (where required)
• Age (if relevant for specific experiences)
• Booking and payment information
• Preferences and special requirements shared during booking
• Photographs or videos taken during our experiences (with notice as described below)

2. How We Use Your Information

We use your information to:

• Process and confirm bookings
• Communicate important trip updates
• Respond to your enquiries
• Provide customer support
• Improve our services and customer experience
• Share promotional offers or upcoming experiences (only where you have chosen to receive such communications)
• Comply with applicable legal or regulatory obligations

3. Payment Information

Payments are processed through secure third-party payment gateway providers. Sutha Mutha does not store your debit card, credit card, or banking credentials on its servers.

4. Information Sharing

We do not sell or rent your personal information. We may share limited information only with:

• Transport providers
• Accommodation partners (where applicable)
• Local guides or activity partners
• Payment gateway providers
• Government authorities, where required by law

Only the information necessary to deliver your booked experience will be shared.

5. Photography & Media

Photographs and videos may be captured during our experiences for promotional purposes, including use on our website and social media channels.

If you do not wish to appear in such content, please inform our team before the experience begins. We will make reasonable efforts to respect your request.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

7. Cookies

Our website may use cookies or similar technologies to improve website functionality, remember preferences, and understand how visitors use our site. You can manage or disable cookies through your browser settings.

8. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information where legally permissible
• Opt out of receiving promotional communications at any time

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.